- Customer
- A multi-store home goods retailer
- Industry
- Retail & e-commerce
Outcomes
- Store managers see delivery windows the day before
- Missed-slot exceptions arrive with a re-delivery plan
- Proof of delivery attached to every invoice line
Composite example based on typical engagements; customer details are anonymised.
The challenge
Weekly pallet deliveries to dozens of stores were coordinated by email and a shared spreadsheet. Store teams often learned about a late truck when it failed to arrive, and finance spent days matching delivery notes to invoices.
What we did
- Set up recurring road freight bookings from the retailer’s warehouse to each store.
- Booked delivery appointments with every store and showed them in the portal.
- Configured exception alerts for missed collections and late arrivals, each with a next step.
- Attached signed proof of delivery to each shipment and invoice.
The result
Store teams plan labour around confirmed windows, operations deals with exceptions before stores call, and invoice queries are settled from the shipment record.