Frequently asked questions

No. Anyone can get an instant estimate and send a quote request. You only need an account to book and manage shipments in the portal.

The online figure is an estimate range based on what you entered. A specialist confirms the final price, usually within one business day, and the quote states how long it is valid.

Carriers charge for space as well as weight. We use chargeable weight — the greater of actual and volumetric weight — and show both in your estimate.

Each estimate lists its assumptions and exclusions. Typical exclusions are import duties and taxes, insurance, waiting time and re-delivery.

Dangerous goods, temperature-controlled and oversized freight depend on equipment and compliance checks, so a specialist prices them.

Reply to your quote email or call us and we will confirm the booking. Business customers with a portal account can also create and track shipments online.

It depends on the route and goods. Domestic road freight usually needs only addresses and contacts. International shipments need a commercial invoice and packing list; some goods need licences or certificates.

Yes, before collection. Changes after collection depend on where the shipment is; we will tell you what is possible and any cost involved before making the change.

Use the tracking link in your notification, or enter your shipment reference and the delivery postal code on our Track page.

Every update shows when it happened. Carrier updates usually appear within minutes; if updates stop, our operations team follows up with the carrier.

You get an alert that explains what happened, what it means for delivery and what happens next, with the time of the next update.

Yes. Signatures and photos are attached to the shipment and are available in the portal and on the tracking page.

Yes. We set up colleagues on your account with role-based access, so each person sees and does only what they need.

Approved business accounts are invoiced on agreed terms. Charges are itemised: transport, fuel, accessorials, taxes and adjustments.

Data is encrypted in transit and at rest, access is role-based and every sensitive action is logged. Multi-factor authentication is available for all users.